Privacy Policy

1. Who We Are

AxonRow Ltd ("we", "our", "us") is a company registered in England and Wales. Our registered office is at Suite 7108, Unit 3A, 34-35 Hatton Garden, London, EC1N 8DX, United Kingdom.

We provide data automation and synchronization services for e-commerce businesses through our platform and Redcell product.

2. Data We Collect

We collect the following types of information:

• Account Information: Email address, name, and business details when you register.
• Usage Data: How you interact with our services (pages visited, features used).
• Integration Data: Data from your connected platforms (e.g., TikTok Shop, Google Sheets) as required to provide our synchronization services.
• Technical Data: IP address, browser type, device information for security and performance.

3. How We Use Your Data

We use your data to:

• Provide and maintain our services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your enquiries and provide customer support
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• We use isolated, ephemeral processing environments
• Regular security audits and penetration testing
• Strict access controls and audit logging

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Integration data is processed ephemerally and not stored beyond the immediate transaction.

6. Your Rights Under GDPR

Under the UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@axonrow.io.

7. Cookies

We use essential cookies required for our service to function. See our Cookie Policy for details. You can manage your cookie preferences in your browser settings.

8. Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, analytics). All third parties are contractually bound to protect your data and comply with applicable data protection laws.

9. International Transfers

Your data may be processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting a notice on our website or sending you an email.

11. Governing Law